--- title: "Freight Claims Automation for Shippers, 3PLs & Brokers" description: "Custom freight claims automation: claim packets built from your inbox, filing deadlines tracked and carriers chased to payment. For shippers, 3PLs and brokers, built on your tools." url: https://tribehq.ai/services/freight-claims-automation/ section: "Services" updated: 2026-10-26 questions: - "What is freight claims automation?" - "What’s the deadline for filing a freight claim?" - "Do we need a freight claims platform?" - "Can AI file freight claims for us?" - "Who is this for?" --- # Freight Claims Automation for Shippers, 3PLs & Brokers > Custom freight claims automation: claim packets built from your inbox, filing deadlines tracked and carriers chased to payment. For shippers, 3PLs and brokers, built on your tools. Source: https://tribehq.ai/services/freight-claims-automation/ --- Freight claims automation # Every claim filed. Every dollar chased. A custom freight claims system for shippers, 3PLs and freight brokers — damage and shortage reports turned into complete claim packets, deadlines tracked, and carriers followed up until they pay. **Built on your inbox and TMS, owned by you.** - Outlook - Gmail - SharePoint - Your TMS - Claude [Book a workflow audit](https://calendly.com/hello-tribehq/30min) [What’s included](#included) ## In short TribeHQ is an AI automation agency for growing businesses. Custom freight claims automation: claim packets built from your inbox, filing deadlines tracked and carriers chased to payment. For shippers, 3PLs and brokers, built on your tools. - **Who it’s for:** growing businesses and lean teams, including logistics & supply chain teams, 3PL providers, freight brokerages and trucking companies - **Built on:** Outlook, Gmail, SharePoint, your TMS and Claude - **Timeline:** One-week workflow audit, then a 2–4 week build sprint - **Cost:** Fixed-fee audit, then a quoted build sprint — [see pricing](https://tribehq.ai/pricing/) - **Your team’s time:** Under 10 hours of your team’s time from audit to go-live - **Ownership:** You own the code and accounts. No licence fees to us, no lock-in. The problem ## Sound familiar? ### Claims that run out of time Reports sit in someone’s inbox until the filing window has nearly closed — and late claims get denied. ### Documents scattered everywhere BOLs, PODs, photos, invoices and inspection notes live across email threads, portals and shared drives. ### Carriers that go quiet Your team chases acknowledgements and payment by hand, with no single view of what’s open, owed or recovered. What’s included ## Freight claims automation, built for your business. Custom to your process, built on the tools you already use — and a person approves anything that matters. ### Intake & packets - Claims started from an email, form or photo upload - BOL, POD, photos and invoice pulled from your inbox and attached - Claim value calculated from the invoice and freight bill - Complete claim packet drafted for your review ### Deadlines & filing - Filing deadlines tracked from the delivery date - Reminders well before the window closes - Carrier claim forms and portals filled for you - Every claim logged with status and owner ### Follow-up & recovery - Carrier follow-ups until the claim is acknowledged and paid - Denials flagged with the reason and next step - Shipper, 3PL and carrier kept updated from one place - A weekly report: open, overdue, paid and written off How it works ## Map. Build. Run. 1. **Workflow audit** 1 week, fixed fee. We map how it works today and agree what to fix first. Your team: about 3 hours. 2. **Build sprint** 2–4 weeks. We build, test and document it on your stack. Your team: about 1 hour a week. 3. **Run & improve** Monthly, optional. We monitor and tune it. Cancel anytime — it stays yours. Your team: about 30 minutes a month. [See pricing →](https://tribehq.ai/pricing/) ## Questions about freight claims automation ### What is freight claims automation? A system that handles the admin around a freight claim: gathering the documents, building the claim, tracking the filing deadline, following up with the carrier and reporting on what’s been recovered. Your team still approves what gets filed. ### What’s the deadline for filing a freight claim? For interstate shipments in the US, the Carmack Amendment allows carriers to set a filing deadline of no less than nine months from delivery, and many bills of lading use exactly nine months. Check your contracts and carrier terms — the system tracks whatever window applies to each shipment. ### Do we need a freight claims platform? Not necessarily. Claims platforms charge per seat or per claim and add another system to check. We build intake, deadline tracking and follow-up on the email, storage and TMS you already use — and you own it. ### Can AI file freight claims for us? AI drafts the claim packet and fills carrier forms, and a person on your team reviews and submits. After that, the agent follows up and keeps everyone updated. ### Who is this for? Shippers with their own logistics teams, 3PLs handling claims for clients, and freight brokers stuck between shippers and carriers. It also works for carriers receiving claims. ## See what this would look like for you. A 30-minute call. We’ll look at how you work today and tell you what’s worth building — and what isn’t. 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