Privacy Policy

1. Introduction

TribeHQ ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Twin platform and related services.

We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Data Controller

Company: TribeHQ

Email: privacy@tribehq.com

Address: [Your Business Address]

3. Information We Collect

3.1 Personal Information

Name and email address
Business information (company name, role)
Payment and billing information
Content you upload (videos, audio, documents)
Communication preferences

3.2 Technical Information

IP address and device information
Browser type and version
Usage analytics and performance data
Cookies and similar tracking technologies

3.3 AI Training Data

To create your AI Twin, we process your uploaded content (videos, audio, documents) to understand your speaking patterns, knowledge, and communication style. This data is processed securely and used solely for creating your personalized AI Twin.

4. Legal Basis for Processing (GDPR)

Contract Performance

Processing necessary to provide our AI Twin services under our Terms of Service.

Legitimate Interest

Improving our services, analytics, and customer support.

Consent

Marketing communications and non-essential cookies (you can withdraw at any time).

5. How We Use Your Information

Create and maintain your AI Twin
Provide customer support and technical assistance
Process payments and manage subscriptions
Improve our platform and develop new features
Send important service updates and notifications
Comply with legal obligations
Prevent fraud and ensure platform security

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

Service Providers: Trusted third-party vendors who assist in platform operations
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or asset sale
Consent: When you explicitly consent to sharing

7. Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for data transmission
AES-256 encryption for data at rest
Regular security audits and penetration testing
Access controls and authentication systems
Secure cloud infrastructure (AWS, Google Cloud)

8. Your Rights (GDPR)

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Portability

Receive your data in a portable format

Right to Restrict

Limit how we process your data

Right to Object

Object to certain processing activities

To exercise your rights, contact us at privacy@tribehq.com

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Account Data: Until account deletion or 3 years of inactivity
AI Training Data: Until you delete your AI Twin or close your account
Payment Information: As required by financial regulations (typically 7 years)
Analytics Data: Aggregated data may be retained indefinitely in anonymized form

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for platform functionality (always active)

Analytics Cookies

Help us understand usage patterns (optional)

Marketing Cookies

Used for personalized advertising (optional)

You can manage cookie preferences in your browser settings or through our cookie banner.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate protection through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Certification schemes and codes of conduct
Binding corporate rules

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions, data requests, or to exercise your rights: