Claims that run out of time
Reports sit in someone’s inbox until the filing window has nearly closed — and late claims get denied.
Freight claims automation
Every claim filed. Every dollar chased.
A custom freight claims system for shippers, 3PLs and freight brokers — damage and shortage reports turned into complete claim packets, deadlines tracked, and carriers followed up until they pay. Built on your inbox and TMS, owned by you.
- Outlook
- Gmail
- SharePoint
- Your TMS
- Claude
In short
TribeHQ is an AI automation agency for growing businesses. Custom freight claims automation: claim packets built from your inbox, filing deadlines tracked and carriers chased to payment. For shippers, 3PLs and brokers, built on your tools.
- Who it’s for
- growing businesses and lean teams, including logistics & supply chain teams, 3PL providers, freight brokerages and trucking companies
- Built on
- Outlook, Gmail, SharePoint, your TMS and Claude
- Timeline
- One-week workflow audit, then a 2–4 week build sprint
- Cost
- Fixed-fee audit, then a quoted build sprint — see pricing
- Your team’s time
- Under 10 hours of your team’s time from audit to go-live
- Ownership
- You own the code and accounts. No licence fees to us, no lock-in.
Sound familiar?
Documents scattered everywhere
BOLs, PODs, photos, invoices and inspection notes live across email threads, portals and shared drives.
Carriers that go quiet
Your team chases acknowledgements and payment by hand, with no single view of what’s open, owed or recovered.
Freight claims automation, built for your business.
Custom to your process, built on the tools you already use — and a person approves anything that matters.
Intake & packets
- Claims started from an email, form or photo upload
- BOL, POD, photos and invoice pulled from your inbox and attached
- Claim value calculated from the invoice and freight bill
- Complete claim packet drafted for your review
Deadlines & filing
- Filing deadlines tracked from the delivery date
- Reminders well before the window closes
- Carrier claim forms and portals filled for you
- Every claim logged with status and owner
Follow-up & recovery
- Carrier follow-ups until the claim is acknowledged and paid
- Denials flagged with the reason and next step
- Shipper, 3PL and carrier kept updated from one place
- A weekly report: open, overdue, paid and written off
Map. Build. Run.
- 01Workflow audit1 week, fixed fee. We map how it works today and agree what to fix first. Your team: about 3 hours.
- 02Build sprint2–4 weeks. We build, test and document it on your stack. Your team: about 1 hour a week.
- 03Run & improveMonthly, optional. We monitor and tune it. Cancel anytime — it stays yours. Your team: about 30 minutes a month.
Questions about freight claims automation
What is freight claims automation?
A system that handles the admin around a freight claim: gathering the documents, building the claim, tracking the filing deadline, following up with the carrier and reporting on what’s been recovered. Your team still approves what gets filed.
What’s the deadline for filing a freight claim?
For interstate shipments in the US, the Carmack Amendment allows carriers to set a filing deadline of no less than nine months from delivery, and many bills of lading use exactly nine months. Check your contracts and carrier terms — the system tracks whatever window applies to each shipment.
Do we need a freight claims platform?
Not necessarily. Claims platforms charge per seat or per claim and add another system to check. We build intake, deadline tracking and follow-up on the email, storage and TMS you already use — and you own it.
Can AI file freight claims for us?
AI drafts the claim packet and fills carrier forms, and a person on your team reviews and submits. After that, the agent follows up and keeps everyone updated.
Who is this for?
Shippers with their own logistics teams, 3PLs handling claims for clients, and freight brokers stuck between shippers and carriers. It also works for carriers receiving claims.
See what this would look like for you.
A 30-minute call. We’ll look at how you work today and tell you what’s worth building — and what isn’t.